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Workshops
Razlog (BG) - October 2013

Razlog (BG) – October 2013

The 6th Workshop will be held in Razlog (BG) on 29th October 2013.

“The service contract management: policies in action” has been the theme of the workshop.

During the event, the participants viewed presentations on the following topics:

Introduction to EPTA project – Mrs. Dora Ramazzotti, SRM Bologna (IT)

Service contract management: key concepts and experiences at EU level – Mr. Steve Wright, University of Aberdeen (UK)

Key issues, constraints and articles to be included in the service contract – Mr. Tommaso Bonino, SRM Bologna (IT)

Managing service contract: the Bulgarian case – Mr. Tsvetan Tsolov, Municipality of Sofia (BG)

Control procedures, performance indicators, etc…: keep a simple approach – Mr. Andrea Normanno, Emilia-Romagna Region (IT)

Service quantity and service quality: the perspective of different actors. Case 1 – Mrs. Dimitra Komnianou, Mrs. Chrysa Vizmpa, Thepta (GR)

Service quantity and service quality: the perspective of different actors. Case 2 – Mr. Carlos Sousa, Almada City Council (PT)